Your Privacy Rights
- Your rights
- How Does XTransfer Collect Your Information?
- When Does XTransfer Collect Your Information?
- What Information Does XTransfer Collect?
- How Does XTransfer Use Your Information?
- When Does XTransfer Share Your Information?
- How Long Does XTransfer Store Your Data?
- Changes to Our Privacy and Security Policy
- How to Contact Us?
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Your rights include:
i. Right to access: you can ask details of your personal information we hold about you at any time. We will endeavor to respond to your query within 5 business days of receiving your request;
ii. Right to update: if you find out any inaccuracy or incompleteness for your personal data that we hold for you, you are responsible to update the information online through your account access. If case of problems accessing your account or changing online, please inform us and we will update our records accordingly;
iii. Right to stop marketing: You have the right to ask us not to use your personal information for marketing purposes or expressly let us know that you do not wish to receive any further communication from us by contacting at firstname.lastname@example.org;
iv. Right to data portability: You have a right to ask us to provide your personal information to another data controller, for e.g. a third-party provider of services;
v. Right to delete your information: You have the right to ask us to delete your data when it is no longer necessary, or no longer subject to a legal obligation to which XTransfer is subject to, or to have any obsolete information removed;
You can also ask us to review any of the information we have retained, how we have used it, and to whom we have disclosed it (except where restricted by law) at any time by contacting us on email email@example.com
How Does XTransfer Collect Your Information?
You voluntarily provide, and we collect information directly from you, but may also receive information about you from third parties (e.g., marketing agencies, market research companies, our suppliers, contractors and consultants at our group companies, your colleagues and business contacts, public websites and public agencies) automatically, when you use our Website and the Services.
We, and our third party service providers，automatically collect your information about your use of our Website and our Services through cookies, web beacons, and other technologies.
1）Cooperation between XTransfer and Third-party Software Development Kit (SDK) Service Providers
In order to ensure the stable operation of the client and the realization of functions, so that you can use and enjoy more services and functions, our application will embed the SDK of authorized partners or other similar applications. You can use the "Third Party SDK Directory" (See attachment) View the SDK details agree strict data protection measures with authorized partners to comply with this policy and other Any relevant confidentiality and security measures to handle personal information. If you find that these SDKs or other similar applications are at risk, it is recommended that you of our authorized partners. We will conduct more stringent security tests on the application programming interface (API) and software tool development kit (SDK) for authorized partners to obtain relevant information, and immediately terminate the relevant operations and get in touch with us in time.
What Information Does XTransfer Collect?
(1) Realize the necessary functions of our products or services
When you use our products or services, you may need to provide or authorize us to collect your personal information required for the corresponding products or services in the following conditions. If you refuse to provide information required for some functions or services, you may not be able to access to these functions or services, but it will not affect your normal use of our other functions or services.
Registration and certification
When you register for an XTransfer account, you need to provide us with your mobile phone number/email information and set a password to create an XTransfer account. We will verify whether your information is valid by sending a SMS verification code/verification email .
After logging in to your XTransfer account, you can independently complete and enter your phone number, contact address and other personal information. After completing the registration and before using our services, you also need to complete the corporate certification. When performing corporate certification, you need to provide us with basic corporate information, corporate license and the identity information as well as the photocopy or photo of the relevant license of the corporate-related natural person(s) (including legal person, director, actual controller, the ultimate beneficiary and the authorized person).
In order to provide you with payment collection services, you need to provide trade-related materials (including contracts or invoices, etc.) to credit the payment. If required for risk compliance review, we may request you to provide more transaction-related information based on specific circumstances.
Settlement of Exchange and Payment Withdrawal
In order to realize the function of settlement of exchange and payment withdrawal, you must first bind your settlement and withdrawal account, which requires your financial information (including debit card or bank account information). In addition to your financial information and trade-related materials provided at the time of payment, you need to provide transaction-related logistics documents or logistics-related supporting materials based on the delivery situation. If required for risk compliance review, we will request you to provide more transaction-related information based on specific circumstances.
Ordinary Payment Withdrawal
In order to realize the function of ordinary payment withdrawal, you need to bind your ordinary withdrawal account first, which needs to provide your financial information (including debit card or bank account information) of the aforesaid ordinary withdrawal account.
In order to realize the function of transfer, you are required to provide the bank account information of the transferee and related business information.
2)Optimize of Service Experience, Customer Service, Protection of User Rights and Interests For the purpose of optimizing your service experience on our platform, providing you with better customer service and protecting your rights as our user, we may collect the following information about you, in case that you do not provide or agree with our retention of the aforementioned information, we may not be able to provide you with certain services related to the optimization of service experience, customer service and user rights protection, but it will not affect your use of our other services.
Optimize of Service Experience
We and our third-party service providers may collect the following information from you: your domain name, your browser type and operating system, your Internet Protocol (IP) address, the duration of your visit to our website or use of our services, your activities on our website, and the referring URLs or pages that lead you to our website.
Communications of Customer Service
In case that you contact our customer service to obtain our customer service, you also need to provide your XTransfer account information and related transaction information to verify your identity. Meanwhile, in order to ensure the quality of service, protect the rights and interests of our users, prevent fraud, and check the accuracy of the information you provide in the process of our customer service, we will record the calls you receive and make to our customer service hotline . The chat history information between you and our online customer service will also be collected.The aforesaid call recordings and chat history information will be automatically deleted after being retained for a certain period of time, unless preserved due to the needs of compliance requirements or legitimate interest needs.
Protection of User Rights and Interests
From time to time, we may collect feedback/recommendations information or the information you provided during reporting.
Besides, we may also need additional commercial and/or identification information from you e.g. if you send or receive certain high-value or high-volume transactions or as needed to comply with our anti-money laundering obligations under applicable law.
We do not, however, collect and process any types of personal sensitive data without your prior consent or unless we are required to by law, for e.g. details about your race or ethnic origin, religious beliefs, personal health information, etc.