Statement of policy
XTransfer's mission is to provide SME with one-stop cross-border financial services. We are committed to providing a high quality of service to all our customers. In the event where any issues or comments arise with our service, please feel free to convey them to us through the following channels.
You can make a complaint by emailing us at firstname.lastname@example.org and all comments will be handled anonymously and privately. We will investigate and provide a solution in a timely manner. In our final response, we will provide our assessment of the complaint, along with the improvement measures.